Shipping policy
Delivery
When will I get my order?
Most orders take 3–7 business days to fulfill before they are shipped. Shipping time depends on your location and carrier service.
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
Walker Air Transport merchandise is fulfilled by a print-on-demand partner with facilities worldwide. Your order will ship from the facility best suited to fulfill it efficiently.
Will I be charged customs or import fees?
International orders may be subject to customs, duties, or taxes. These fees are not controlled by Walker Air Transport and are assessed by your local customs office.
My order should be here by now. What should I do?
Before contacting us, please:
- Check your shipping confirmation email for any delivery address mistakes
- Contact your local post office or carrier
- Check with neighbors in case the package was left nearby
If you still cannot locate your package, contact us at orders@walkerair.us with your order number.
Orders
How are your products made?
Our products are printed on demand after an order is placed. Because each item is made specifically for that order, production usually begins shortly after checkout.
How do I track my order?
You will receive a tracking link by email once your order ships. If you have questions about tracking, contact us at orders@walkerair.us.
Returns, Refunds, and Cancellations
What is your return policy?
Because Walker Air Transport merchandise is made to order, all sales are considered final once production begins.
We do not accept returns or exchanges for:
- Incorrect size ordered
- Buyer’s remorse or change of mind
- Color preference
- Ordering the wrong item
- Made-to-order or personalized products
Please review sizing charts and product details carefully before placing your order.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or you received the wrong item, contact us within 30 days of delivery at orders@walkerair.us.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging, if applicable
- A short description of the issue
If the issue is verified, we will provide a replacement or refund at no additional cost.
Can I exchange an item for a different size or color?
We do not offer size or color exchanges. Each item is printed specifically for your order, so please check the sizing chart before purchasing.
If an item was mislabeled or incorrect, contact us within 30 days of delivery and we will make it right.
Can I cancel my order?
Orders may be cancelled only before they enter production. Once production has started, the order cannot be cancelled because the item is being made specifically for you.
Incorrect shipping address
If you entered the wrong shipping address, contact us immediately at orders@walkerair.us.
If the order has already shipped or is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.
Lost packages
For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date. Contact us at orders@walkerair.us with your order number and tracking information.
European Union Consumers
Under European Union consumer protection laws, consumers generally have a 14-day right of withdrawal.
However, this right does not apply to goods that are made to the consumer’s specifications, clearly personalized, or produced on demand after an order is placed. Because Walker Air Transport merchandise is printed on demand specifically for each order, these products are exempt from the EU right of withdrawal under Article 16(c) of Directive 2011/83/EU.
This does not affect your rights if an item is damaged, defective, misprinted, or incorrectly supplied.
Contact Us
For order issues, damaged items, incorrect items, shipping questions, or cancellation requests, contact us at orders@walkerair.us.